Shipping policy
SHIPPING POLICY
Processing Times
Orders are prepared according to the following timelines:
• Standard orders: 1–3 business days
• Custom orders: 7–10 business days
Business days are Monday through Friday, excluding federal holidays.
Processing begins after payment has been confirmed. Processing time does not include the time required for the shipping carrier to deliver your package.
Orders containing standard and custom products may ship together after the custom items are ready.
Shipping and Tracking
Available shipping methods and charges are displayed during checkout.
After your order ships, tracking information will be sent to the email address provided during checkout. Please confirm that your email address is correct before completing your purchase.
Carrier delivery dates are estimates and are not guaranteed by Avionna Naturals LLC.
Shipping Address Accuracy
Customers are responsible for entering a complete and correct shipping address.
Please confirm the following before placing your order:
• Street address
• Apartment or suite number
• City, state, and ZIP code
• International address formatting
• Email address
Avionna Naturals LLC is not responsible for packages delivered to an address entered incorrectly during checkout.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may be required before the order can be resent.
Carrier Delays
Weather, holidays, carrier disruptions, customs processing, and other circumstances outside our control may affect delivery.
Once a package is accepted by the carrier, Avionna Naturals LLC cannot guarantee its delivery date.
If tracking shows a delay, contact the shipping carrier first. You may then email info@avionnanaturals.com if you need additional assistance.
Lost or Missing Packages
If tracking shows that a package was delivered but you cannot locate it:
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Confirm the shipping address used for the order.
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Check around the delivery location.
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Ask other household members or neighbors.
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Contact the shipping carrier or local post office.
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Email info@avionnanaturals.com if additional order information is needed.
Avionna Naturals LLC will provide reasonable assistance, but we are not responsible for packages lost or stolen after the carrier confirms delivery to the address provided during checkout.
International Orders
International delivery times vary based on the destination, carrier, and customs processing.
International orders may be subject to:
• Customs duties
• Import taxes
• Brokerage charges
• Other fees assessed by the destination country
These charges are not included in the product price or shipping charge. The customer is responsible for paying all applicable international fees.
Avionna Naturals LLC cannot guarantee international delivery dates or control customs processing.
Returned International Packages
If an international package is returned because of an incorrect address, refused delivery, or unpaid customs charges, additional shipping fees may be required before it can be resent.
Original shipping charges, customs charges, duties, and taxes are nonrefundable.
Contact
Questions about processing or shipping may be sent to info@avionnanaturals.com. Please allow up to 72 hours for a response.