Privacy policy

PRIVACY POLICY

Last updated: September 2, 2026

This Privacy Policy explains how Avionna Naturals LLC collects, uses, and shares personal information when you visit, use, or make a purchase from avionnanaturals.com.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order and transaction information
• Product preferences
• Customer-service communications
• Device, browser, and internet-protocol information
• Website activity and interaction information
• Marketing preferences
• Information submitted through forms, reviews, or surveys

Payment information is processed by Shopify and applicable payment providers. Avionna Naturals LLC does not directly store complete credit-card numbers.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Deliver products and digital purchases
• Provide order confirmations and tracking information
• Respond to questions and customer-service requests
• Prevent fraud and unauthorized transactions
• Maintain and improve our website
• Understand how visitors use our store
• Provide personalized product recommendations
• Send marketing emails or text messages when consent has been provided
• Comply with legal, tax, accounting, and regulatory obligations
• Protect the rights and security of our customers and business

How We Share Personal Information

We may share information with service providers that help us operate the store, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Email and text-marketing providers
• Website analytics providers
• Advertising and social-media platforms
• Fraud-prevention and security providers
• Professional advisers, when necessary

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information when required by law, to respond to a valid legal request, or to protect our rights, customers, business, or property.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform and related services used by Avionna Naturals LLC.

Your information may be processed in countries outside your place of residence. Shopify’s handling of personal information is governed by its own privacy practices.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Keep the website functioning properly
• Understand website traffic and performance
• Measure advertising effectiveness
• Personalize content and marketing

Your browser and regional privacy settings may allow you to block or manage certain cookies. Blocking cookies may affect some store features.

Marketing Communications

If you choose to receive marketing emails or text messages, we may send information about products, restocks, promotions, and brand updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of text marketing by following the instructions included in the message.

Opting out of marketing does not prevent us from sending transactional communications about your orders.

Behavioral Advertising

We may work with advertising and analytics providers to understand store activity and show relevant advertisements.

Depending on your location, you may have the right to opt out of certain uses or sharing of personal information for targeted advertising. Available privacy controls may be displayed through our cookie banner or data-sharing opt-out page.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Maintain business and tax records
• Provide customer service
• Resolve disputes
• Prevent fraud
• Meet legal obligations

When information is no longer required, it may be deleted or anonymized in accordance with applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information, contact info@avionnanaturals.com.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent
• Opt out of certain marketing or targeted advertising
• Request information about how your data is used or shared
• Appeal certain privacy-request decisions

Some rights may be limited by legal, tax, fraud-prevention, or recordkeeping requirements.

To submit a privacy request, email info@avionnanaturals.com. We may need to verify your identity before completing the request.

International Visitors

If you access our store from outside the United States, your information may be transferred to and processed in the United States or other countries where Shopify and our service providers operate.

Changes to This Policy

We may update this Privacy Policy when our practices, services, legal obligations, or technology change.

The revised policy will be posted on this page with an updated effective date.

Contact

Questions or privacy requests may be sent to:

Avionna Naturals LLC
Email: info@avionnanaturals.com